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The Best Methods for Communicating with Tenants: What to Use and When

Royal Oak Property Manager and Tenants TalkingAs a Royal Oak rental property owner, maintaining effective communication with your tenants is vital for fostering positive relationships and ensuring property upkeep. With various communication options available, it’s essential to determine the most suitable method for both landlords and tenants. In this article, we’ll explore different communication channels and discuss their benefits and drawbacks.


Email remains a popular and efficient method for Royal Oak property managers to communicate with tenants. It offers speed, convenience, and the ability to send attachments such as lease agreements or important notices. Additionally, email provides a documented record of communication, which can be invaluable in case of disputes or misunderstandings.

Text Message

Text messages are ideal for quick and urgent communications, especially for time-sensitive matters like rent reminders or maintenance appointments. Younger tenants, in particular, may prefer this method of communication for its convenience and immediacy. However, it’s crucial to obtain consent from tenants before initiating text message communications.

Social Media

Online platforms like Facebook, Twitter, and Instagram offer landlords an opportunity to engage with tenants and build rapport. While social media can facilitate informal communication and community-building, it’s essential to avoid sharing sensitive information publicly. Not all tenants may use social media, so it’s advisable to supplement this method with others.

Phone Calls

Phone calls enable landlords to have immediate and interactive conversations with tenants, making them suitable for addressing complex issues or seeking feedback. However, recording phone calls may pose challenges, especially for documenting sensitive matters. Landlords should consider alternative methods for recording important discussions.

Snail Mail

Despite being perceived as old-fashioned, traditional mail remains valuable for sending legal documents, such as lease agreements or official notices, that require physical signatures. Handwritten notes or cards sent via mail can also make tenants feel appreciated. However, mail may not be suitable for urgent or time-sensitive communications.

Each communication method has its advantages and limitations, and landlords should choose the most appropriate option based on the situation. Experimenting with a combination of communication channels can help determine what works best for both landlords and tenants. By prioritizing effective communication, landlords can foster positive tenant relationships and ensure property management success.


Real Property Management Metro Detroit is a qualified expert in tenant communication. Let us take care of your rental property, so you never have to bother about saying the wrong thing or using the wrong method of communication again! Contact us online or call 248-808-6550.

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